Cancellation Policy

– Rescheduling: If Blue Experience Diving cancels an activity due to conditions such as closed ports or bad weather, rescheduling for the earliest available date will be offered.
– Refunds: If rescheduling is not possible and the cancellation is final on the part of Blue Experience Diving, a refund of 100% of the payment made is guaranteed.
– Service Packages: For customers who have purchased packages of multiple tanks, courses, or various diving tours, the amount for unused services will be fully refunded.

– From the time of payment up to 72 hours before pick-up: Refundable with a 50% penalty of the amount paid.
– From 72 to 24 hours before pick-up: Refundable with an 80% penalty of the amount paid.
– Less than 24 hours before pick-up or in case of no-show: Non-refundable.

– The deposit made at the time of booking remains active for all reserved services. In case of cancellation by the customer, this deposit is lost, and a new deposit must be made to secure future reservations.

– Cancellation after completing PADI paperwork: Once the required PADI paperwork is completed, any withdrawal by the student is not refundable.
– Course Approval: Diving certification courses require students to be able to demonstrate a range of skills comfortably and safely. BLUE EXPERIENCE and its instructors are under no obligation to approve (certify) students who do not meet the certification criteria set by PADI. If a student fails to pass, the amount paid for the diving course is not refundable.

– Required Information: To use our free transport service, we need to receive your room number via email or WhatsApp at least 2 hours before the scheduled pick-up time. Failure to provide this information will be considered a NO SHOW.
– Pick-up Tolerance: The maximum waiting time for hotel pick-ups or meetings at the shop is 15 minutes. Beyond this time, your booking will also be considered a NO SHOW.

– Processing Time: Refunds can take up to 15 working days to process. Once processed, refunds are made exclusively in Mexican pesos, regardless of the original payment currency.
– Refund Notification: Blue Experience will always notify clients by email or WhatsApp once the refund has been processed.
– Bank Fees and Exchange Rates: When refunds are made to clients, any fees or charges imposed by banking institutions are not the responsibility of Blue Experience Diving. Moreover, we are not obliged to compensate for any differences due to exchange rate fluctuations.

– Refund requests must be submitted no more than 15 days after the event that may be subject to a refund.

– NO SHOW cases are non-refundable under any circumstances.